Describe why an effective health care worker should be skilled at understanding human behavior..
Describe why an effective health care worker should be skilled at
understanding human behavior.
Question
QUESTION 1 Instead of complaining about problems, how should the administrative
medical assistant deal with problems?
QUESTION 2 Describe why an effective health care worker should be skilled at
understanding human behavior.
QUESTION 3 What type of lifestyle is the patient encouraged to develop through the
holistic approach to health care?
QUESTION 4 Is it necessary for the administrative medical assistant to be familiar with the
abbreviations of medical positions? Why or why not?
QUESTION 5 Why was a Patient’s Bill of Rights developed by the House of Delegates of
the American Hospital Association?
QUESTION 6 List the five components of Maslow’s hierarchy of needs in order of
importance.
QUESTION 7 List five different types of defense mechanisms.
QUESTION 8 Briefly describe two differences between good communicators and poor
communicators.
QUESTION 9 List three methods of providing feedback, either by oral or nonverbal
response.
Question 10
List five items that might be included on a patient instruction form.
Question 11
List ten items that may be included in a patient registration form. QUESTION 12 Mr. Anthony Charles (patient) has arrived in the office. It is 9:00 a.m. How
would you greet him?
QUESTION 13 How should you end a telephone call?
QUESTION 14 Explain five things the assistant should do when receiving a complaint from
an angry caller.
QUESTION 15 Describe how to determine if a scheduling system is satisfying patient needs
and is flexible enough for the practice.
QUESTION 16 Is it advisable to schedule a patient appointment more than one month in
advance? Why or why not?
QUESTION 17 Describe the difference between a new patient and an established patient.
QUESTION 18 Describe the first three steps the medical assistant should take if a record
cannot be found.
QUESTION 19 List three advantages of microfilming data.
QUESTION 20 List the indexing units of the following: Jefferson Community Health Center.
QUESTION 21 For insurance purposes, what should an abstract of a patient’s chart include? QUESTION 22 Describe the difference between subjective and objective information. QUESTION 23 What is the difference between a Schedule I drug and a Schedule V drug?
QUESTION 24 List the six sections of the Physicians’ Desk Reference
QUESTION 25 Why are some prescription abbreviations prohibited by JCAHO?
Describe why an effective health care worker should be skilled at understanding human behavior.
