What level of knowledge of the industry should the customer service representative have, and why?.
In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 6 slides with 200 or more words of speaker notes per slide that addresses the following:
- Describe up to 10 bulleted details that should be found in a customer service representative job description.
- What level of education and experience should be necessary for a customer service representative, and why?
- What level of knowledge of the industry should the customer service representative have, and why?
- How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?