Communication In The Health Care Workplace
Noise that comes from machines or music in the background
Listening to music while others are speaking
Ringing in the ears that distracts our thoughts
Our opinions and biases that influence our message
Nonverbal communication is not categorized by:
Sending a message via email
People’s identities, emotions, and relationships
Nonverbal communication that makes up the bulk of the messages you send
Nonverbal messages that are sent in advance of verbal messages
Email can be used to communicate.
Video announcements share too much information.
Personal connection and a sense of relationship can be lost.
Technology is expensive.
People typically identify with groups of people who share which of these cultural similarities? Choose 3 that apply.
Views and beliefs
When everyone on the team is at the same level in an organization
When someone does not speak up in a meeting because they are shy
When the electrical power fluctuates causing dimming of the lights
When there is a perceived difference in the importance of 1 role over another
Cultural differences can be based on which of the following? Select all that apply.
Not making assumptions regarding a person’s behavior
Pretending that you understand the language breakdown during the communication process
Acknowledging and accepting the cultural differences
Avoiding cultural slang usage
When discussing a project with Bob, you say, “The project plan presented last week has a couple of issues that need to be addressed.” Your statement to Bob is an example of what type of voice?
Which of these may be a factor in effective verbal communication if the speaker does not follow the local language’s word order, such as in Star Wars, when Yoda says, “Try not. Do or do not. There is no try.”
Words do not mean the same thing to all people.
Recognize variations of how spoken language is used across cultures.
All languages have value.
Language does not have rules.
Everyone does not speak with a dialect.
Which 3 of the following help to overcome perceptions?
Asking questions for a better understanding
Believing the stereotypes that you read about
Distinguishing fact from opinion
Developing better listening skills
Sound waves create a physiological response where the brain interprets the sound waves and correlates those with a meaning. What is this passive process known as?
Communication In The Health Care Workplace
What is the earliest form of listening for a human that occurs when we do not yet understand the actual words used known as?
Perception is not based on:
Factual information that is presented
In this emotional listening style, the hearer seeks to provide support and to put themselves in the place of the sender to experience the issue.
Explains the reasons for feelings or behavior
Asks more questions to clarify
Uses your own words to summarize the content and feeling
Solves, judges, or advises
Sandwiched criticism is when criticism is placed between 2 positive statements. Why might this be a poor approach?
Sandwiched criticism comes across as a personal attack.
Sandwiched criticism places too much emphasis on the positive messages.
Sandwiched criticism makes the other person hungry.
Sandwiched criticism can cause confusion and send a mixed message.
Which of the following is not a defensive behavior response?
Which statements promote effective verbal communication?
Verify all nonverbal messages.
Consider the messages you are communicating nonverbally.
Recognize how you communicate nonverbally.
Generalize that all nonverbal cues are the same for all people.
Which statement hinders the principles of cross-cultural communication?
A person does not use prior knowledge of cultural differences.
The greater the linguistic-cultural difference, the greater the likelihood of communication breakdown is.
Different cultures have different norms and taboos.
When communication breaks down with cross-cultural encounters, it is usually attributed to cultural differences.
Ignore what is being said because you have the correct answer.
Write out your grocery list so you don’t forget any items.
There is no need to listen to the speaker; handouts will be given at the end of the meeting.
Recognize your personal perceptions during the communication process.
Trust is increased when nonverbal and verbal communication complement each other.
Nonverbal messages communicate much about relationships.
Nonverbal communication is an insignificant amount of the messages you send.
Nonverbal communication is not culture-bound and does not reflect the values and norms of a culture.
Which approach would delay the process of communication cross-culturally?
High versus low power differences in relationships
Individualism versus collectivism
Masculinity versus femininity
Managers have more time for strategic planning.
Employees would withhold suggestions.
Volume of communication would increase.
Innovation and sharing of ideas would increase.