How to communicate patients dissatisfaction with physician.
Research the various change models used by organizations today. After assessing these models, create a change model conducive to your field, and that will work within your organization’s culture. This model should serve to implement a strategic process that can help your organization integrate a change and respond to the internal or external driving forces that affect organizational success. ( I will choose thee change model and the area in my field that needs to be addressed
Create a visual representation of your model using a graphic organizer of your choice (flow chart, concept map, etc.). The design of your model will be unique and relevant to your organization, based on a critical analysis of its culture and behavior. However, your model must demonstrate the necessary steps for realistic implementation. Your model will be assessed on the quality of strategic implementation you design, the support you present for your model, and inclusion of the following concepts:
1.Methods to evaluate the need for change
Methods used to evaluate the need for change are extremely thorough and include extensive explanation and numerous supporting details.
2.Approach and criteria for choosing individuals or teams necessary for a change initiative
Approach and criteria for choosing individuals or teams necessary for a change initiative are expertly crafted.
3.Communication strategies
Communication strategies are extremely detailed and well explained and align seamlessly with the organizational culture and behavior.
4.Strategies to gather stakeholder support and overcome resistance
Strategies to gather stakeholder support and overcome resistance are expertly crafted.
5.Implementation strategies
Implementation strategies are extremely detailed and well explained and align seamlessly with the organizational culture and behavior.
6.Sustainability strategies
Sustainability strategies are extremely detailed and well explained and align seamlessly with the organizational culture and behavior.
Once you have created your model, prepare a 10-12 slide PowerPoint presentation to present your model and demonstrate how this model is relevant to your organization and why it will work well within your organization’s culture. In conclusion, discuss why this model will lead to sustainable change when most change initiatives fail. You will utilize this change model for your final paper.
Model is Lewin’s Model
Slides to wrap around Lewin’s Model and address problem identified:
Problem:
•Lack of on time start of procedure (Impact on day, discharge, and patient perception of physician)
•Hours lapse between end of case and when physician provide patient and loved ones with results of procedure
•Poor HCAHPS (Patient Satisfaction)results
•What do I do with the time between case completed and physician deliver results? (Explanation to patient)
•How to communicate patients dissatisfaction with physician
Provide graph etc to show number of late starts, hours between case and discussion of results with patient’s and family. Also graph to trend number of cases booked in a day etc
Thinking of signs like, “I’m scared, please don’t forget to come and tell me my results when you are finish.”
“Thank you for performing my procedure, the suspense is killing me, can you please tell me what you found?
“I’m petrified, how much longer before it’s my turn to have my catheterization?”
“Waiting for the results is worse than the procedure”.
How to communicate patients dissatisfaction with physician
