What specific changes could you recommend to improve the process of resolving this conflict?

Calling to mind a workplace conflict that was negotiated (or researching an organizational conflict), what specific preparations can you identify? (It is OK to use the same conflict from Case 1 here, and expand upon it using the new questions below).
What else could have/should have been done to best prepare?
How did the bargaining play out? (Be as specific as possible.)
What was the outcome for each side? What was achieved, and/or what was left unresolved on the table?
What specific changes could you recommend to improve the process of resolving this conflict?

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